Cancellations and refunds

1. Operator and contact details

Services sold through kairontraining.com are operated by SPORT PERFORMANCE PROJECT LLC.

Registered office: 30 N GOUOLD ST STE 4000 SHERIDAN (WY)
Email: info@kairontraining.com

2. Nature of the services

Kairon Training sells digital services, guided programs, general nutrition guidance, online support and live private training sessions. No physical goods are shipped, so there is no physical merchandise to return.

3. Review before purchase

Before payment, customers should review the service description, price, billing frequency, included sessions, support level and applicable conditions. Questions may be sent to info@kairontraining.com before purchase.

4. Cancellation before the service begins

A customer who requests cancellation before service has begun, before receiving personalized materials and before attending the first session may request a refund of the amount paid.

The request should be sent promptly to info@kairontraining.com and include the purchaser’s name, account email and order number.

5. Services that have already begun

Once service has begun, personalized programming has been delivered, content access has been enabled or a session has taken place, fees for the current service period are generally non-refundable, except in the event of a billing error, failure attributable to Kairon Training or a requirement of applicable law.

Where only a clearly separable portion of a service has been delivered and a refund is appropriate, Kairon Training may deduct the reasonable value of the portion already performed.

6. Subscriptions and automatic renewals

Plans sold as subscriptions renew at the billing frequency disclosed during checkout until canceled. Cancellation prevents future charges but does not automatically refund a billing period that has already begun.

Customers must cancel before the next renewal date through their account, through the cancellation method available on the website or by emailing info@kairontraining.com.

Following cancellation, access or service may remain available until the end of the paid period unless the nature of the service or a particular issue requires a different solution.

7. Live private sessions

Sessions included in a plan must be used within the applicable service period unless otherwise agreed in writing.

A session may be rescheduled without charge when the customer provides at least 24 hours’ notice. Cancellations with less than 24 hours’ notice, no-shows and an inability to connect for reasons attributable to the customer may be counted as completed sessions and are not refundable.

If Kairon Training cancels a session, a replacement time will be offered or, where that is not possible, an appropriate proportional remedy will be provided.

8. Guided plans and digital materials

Guided plans, documents, programming, videos, downloadable resources and other digital materials cannot be returned after delivery, download, access or use, unless they are defective, materially different from what was purchased or applicable law requires otherwise.

9. Reasons a refund may be approved

A full or partial refund may be approved in cases involving:

• A duplicate charge or billing error.
• An unauthorized payment, subject to reasonable verification.
• An inability to provide the service for a reason attributable to Kairon Training.
• A material difference between the service purchased and the service delivered.
• Any circumstance in which a refund is required by applicable law.

10. Situations that are generally non-refundable

Refunds are generally not provided for:

• A change of mind after the service has begun.
• Failure to use the service during the purchased period.
• Missed, late-canceled or unused sessions.
• Failure to achieve a particular result, since individual results depend on multiple factors and cannot be guaranteed.
• Technical problems involving the customer’s device, connection or software.
• Failure to follow instructions, lack of cooperation or inaccurate information supplied by the customer.

11. How to request a refund

Send the request to info@kairontraining.com and include:

• Full name.
• Email address used for the purchase.
• Order or receipt number.
• Service purchased.
• Reason for the request and any relevant documentation.

Requests will be reviewed and a decision will normally be communicated within 10 business days.

12. Refund method and timing

Approved refunds will be issued to the original payment method whenever possible. After processing, the bank or payment provider may require additional business days to post the credit.

Kairon Training does not control the internal processing times of banks, card issuers or payment gateways.

13. Chargebacks and payment disputes

Customers are encouraged to contact Kairon Training before starting a chargeback so the issue can be reviewed directly. This does not restrict a customer’s right to report unauthorized charges or billing errors to their financial institution.

Fraudulent disputes or chargebacks filed after a service has been received may be contested using available purchase, access, communication and service-delivery records.

14. Mandatory consumer rights

This policy does not limit non-waivable rights available under the laws applicable in the customer’s place of residence. Where mandatory law provides a more favorable right, that law will control.

15. Changes to this policy

SPORT PERFORMANCE PROJECT LLC may update this policy to reflect legal, operational or commercial changes. The policy published on the purchase date will generally apply, unless a later change is legally required or more favorable to the customer.

16. Contact

For cancellations, payment issues or refund requests: info@kairontraining.com.

Last updated: August 4, 2026.